Home / Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 26 October 2026

This policy applies to payments made to DialClient for DialClient (www.dialclient.com): the Pro plan and extra-device passes.

1. What you buy

• Pro plan — ₹599 per user for 30 days (3,000 extracted posts, Global Leads, Leads AI Employee and the other Pro features listed on the pricing page).
• Extra device — ₹399 for 30 days (one more device at the same time and 2,500 more posts a month). Available on Pro.
• Every payment is a one-time 30-day pass. There is no auto-debit and no subscription: we never charge you again unless you choose to pay again.
• Prices are shown in Indian Rupees (₹) for India and in the local currency for other countries, and include all features listed for that plan.

2. Cancellation

• You can cancel any time from Dashboard → Plan & Billing → Cancel membership, or by writing to info@dialclient.com.
• After cancelling, your plan stays active until the end of the 30 days you paid for, and it is not renewed. Your saved leads stay in your account on the Free plan.
• You can delete your account at any time from Dashboard → Settings.

3. Refunds

Because DialClient is a digital service that starts working the moment you pay, payments are generally not refundable once the plan is active. We do give a refund in these cases:

• Charged twice or charged by mistake — full refund of the extra or wrong payment.
• Payment taken but plan not activated — if your Pro plan or extra device was not switched on within 24 hours and we cannot fix it, full refund.
• Service not working because of a fault on our side — if you report the problem within 7 days of payment and we cannot fix it within 7 days of your report, full refund. If you used the plan in the meantime we may refund the unused days instead.

We do not refund for posts already extracted, for a plan you stopped using, for changes made by LinkedIn that are outside our control, or after the 30-day period has ended.

4. How to ask for a refund

• Email info@dialclient.com or raise a request in Dashboard → Support & Contact within 7 days of the payment, with your account email and the Razorpay payment ID (shown in Plan & Billing and in your receipt email).
• We reply within 2 working days. Approved refunds are sent back to the original payment method (UPI, card or net-banking) through Razorpay and normally reach you in 5–7 working days, depending on your bank.

5. Price changes

The price of your first payment stays the same for 12 months (launch offer). After that we may change prices; we will show the new price before you pay again. A price change never affects a pass you already paid for.

6. Contact